General Terms & Conditions

We offer FREE shipping on all orders over $125 to any place in the US. Orders under $125 are shipped for a flat rate of $8. International and/or Expedited shipping is available. Please contact us for a quote.

FREE local pickup. (Bonus you get to come squish all the yarn in person!)

Other available shipping options:

  • USPS Priority Mail (1-3 day delivery); prices based on package weight.
  • USPS Priority Express (1-day delivery if order received before 1pm PST, otherwise 2-day delivery); flat rate of $40.00.
  • USPS First Class International to most countries; prices based on package weight.
  • UPS or FedEx shipping is available on request; price is based on package weight.
  • Signature confirmation is available for $2.75; recommended for deliveries to apartment buildings or other places where the package may disappear after delivery. Only you know your neighborhood best.
  • We are not responsible for missing packages after delivery has been made.
  • Normal order processing time is within 1-2 business days of receiving your order.

We want you to be happy with your purchases. After all, yarn is meant to bring joy. We will gladly accept returns of most regularly priced merchandise in good, saleable condition (unwound, labels in place and undamaged, from smoke-free homes) within 30 days of original purchase for a full refund, less return shipping fees.

Please note: returns are not accepted on sale items, needles, patterns, books, magazines, wound yarn, special orders, out-of-stock inventory, or gift cards.

If there is a manufacturer defect or we have made a mistake in your order, please accept our apologies. Please contact us so we can make it right.

In order to help us process your return in a timely manner, please include a note with the reason for your return, or call or email us. We can either exchange the item, issue a refund to your credit card, or apply store credit to your account.

Ship returns to:
Fancywork Yarn Shop
200 NE Greenwood Ave., Suite 2
Bend, Oregon 97701

We can either exchange the item, issue a refund to your credit card, or apply store credit to your account. Refunds to your credit cards will be processed within 10 business days of receipt. Returns for store credit will be processed within 3 business days of receipt. Exchanges will be shipped within 1-2 business days of receiving your items. Return shipping fees are the responsibility of the buyer unless an error was made on our part or there is a manufacturer defect.

Payment in full at the time of registration is due to hold your space. Class fees are not refundable unless the class is canceled by the shop. If cancellation is made outside of 72 hours of class start time, you will be provided with a store credit for use for any future purchase with the shop. Classes with fewer than two students may be canceled or rescheduled for insufficient registration. Unless otherwise indicated, our classes are for adults only. Your registration is valid for the dates listed in the description and may not be transferred to other class dates.

We are no longer requiring masks to participate in classes, however we reserve the right to change our position on masks at any time and for any reason. If you are participating in a class and need others to be masked due to your health condition, simply let the instructor know. If you are recovering from or have been exposed to COVID-19, please do not come to class until you are cleared to do so by your doctor.

All monitors represent color slightly differently. While we do our very best to represent color accurately, we are unable to guarantee an exact match to what you see on your computer or phone.

Hand-dyed yarn can often vary a bit in color from skein to skein. We encourage you to alternate from two different skeins every couple of rows while working any project with hand-dyed yarn. Commercially produced yarn can vary in color from dye lot to dye lot. We will work to ensure all yarn from a single base and colorway in your order is from the same dye lot. If skeins are from different dye lots, we will contact you by phone or email before shipping your order. Please purchase enough yarn to complete your project.

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

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